Frequently asked questions
Visit www.mysubwaycard.com for complete SUBWAY Gift Card Terms and Conditions, and associated FAQs. If you use the SUBWAY App, you should also review the SUBWAY App User Agreement and associated FAQs.
This page addresses additional FAQs relating to the purchase of SUBWAY Gift Cards through this website.
Purchasing & Sending
- Are there any fees associated with SUBWAY Gift Cards?
You will only be charged the face value of each SUBWAY Gift Card, plus any accessory add-ons to physical Cards such as photo customization and expedited shipping.
There are no fees associated with the use of SUBWAY Gift Cards.
- Can I change the value of a Gift Card after I've paid for it?
Not at this time.
- How do I cancel the purchase of a Gift Card?
Orders may be cancelled prior to shipment, subject to certain limitations. Please contact Customer Support for additional information. Orders cannot be canceled once they have shipped.
- Which credit cards do you accept?
SUBWAY Gift Cards purchased through www.mysubwaycard.com and this website may be paid for with a valid VISA, MasterCard, Discover, or American Express card, or with PayPal.
- What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
- When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as SUBWAY Card.
- When is my PayPal account charged for my purchase?
Your PayPal account is charged at the time of purchase.
- Can I send two (or more) SUBWAY Gift Cards in one order?
Yes. After you input the details for the first order, select the "Add Another Gift Card" option and you can purchase another Gift Card. Multiple physical Gift Cards in the same order with the same address will be shipped together only if express shipping is selected. Standard ground shipping is mailed out individually.
- How do I check my order status and delivery?
Once your physical SUBWAY Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift if you selected an express, trackable shipping method. The USPS and Canadian Post do not offer tracking options. We cannot be responsible for Gift Cards lost in the mail.
Once your SUBWAY eGift Card is sent, you will receive an email advising you of that fact. You will also receive a separate email advising you when the Gift Card has been viewed.
- Where can I ship my order?
Physical SUBWAY Gift Cards may be shipped to valid street addresses within the United States, United States Territories or Military Bases for orders placed in the USA cart. Gift Cards may be shipped to valid street addresses within Canada for orders placed in the Canada cart. For your protection, we do not ship to Post Office Boxes.
SUBWAY eGift Cards may be sent to any valid email address.
- What exactly does the recipient receive when I send a SUBWAY Gift Card?
When you order a physical SUBWAY Gift Card, the recipient will receive an envelope via the delivery method you selected during the purchase, which will include a carrier with your personalized method and the Gift Card. If you select to send email notification to the recipient, they will get advanced notice of the gift.
When you order a SUBWAY eGift Card, the recipient will receive an email advising that you have sent an eGift Card. The email will include a link which allows the recipient to view the eGift Card and activate it for use.
Security & Reliability
- Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support for additional information.
- Who is CashStar?
CashStar is a Maine-based company specializing in Digital Gifting that allow consumers and businesses to securely order and send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
SUBWAY Gift Cards, powered by CashStar.