Subway® Card and CashStar
Terms and Conditions
- General Terms
The Subway® Card currently comes in two forms: (i) a physical Card; and (ii) an electronically-transmitted eGift Card. The term “Subway® Card”, as used herein, refers to both the physical version of the Card and the eGift Card, except where indicated otherwise.
Subway® Cards are issued by Value Pay Services LLC (“VPS”). Subway® Cards ordered through www.subway.com and this website, or through the Subway® App, are distributed by CashStar, Inc., a Delaware corporation (“CashStar”).
Similarly, use of the Subway® App constitutes acceptance of the Subway® App User Agreement and Privacy Statement, each of which you should also read carefully.
The Subway® Card Terms and Conditions and Subway® App User Agreement may be modified or terminated at any time. Likewise, VPS and CashStar also reserve the right to change the additional terms and conditions set forth below from time to time in their discretion.
- Use of Subway® Cards
The Subway® Card is usable up to its balance only to purchase goods or services at participating Subway® restaurant locations throughout the U.S. and Canada, online at www.subway.com or through the Subway® App, and at the Subway® Mini-Digital Store managed by Openbucks, subject to certain restrictions. Some Subway® eGift Cards must be registered prior to use. Physical Subway® Cards may also be used in connection with the new Subway MyWay™ Rewards Program, as set forth below. Subway® eGift Cards may not currently be used in connection with the new Subway MyWay™ Rewards Program; however, the balance on a registered eGift Card may be transferred to a physical Subway® Card, and that Card may be used in connection with the new Subway MyWay™ Rewards Program, as set forth below. Note: The Subway® Mini-Digital Store managed by Openbucks will be closing at the end of the day on April 30, 2019. The Subway® Card will not be usable to purchase goods or services through Openbucks after April 30, 2019.
There are no fees associated with the sale of Subway® Cards, with the following exceptions: For physical Subway® Cards, photo customization and expedited shipping are each available at an additional charge.
There are no fees associated with the use of Subway® Cards.
The Subway® Card is reloadable, though limitations on reloadability and maximum balance may apply. The maximum value that can be associated with any one Subway® Card at any given time is $500.00. The maximum value that can be associated with a Subway® Card on any calendar day, between beginning balance and reload activity, is $2,000.00. No single individual may purchase Subway® Cards with a total value of more than $10,000.00 on any calendar day.
The Subway® Card may not be used to purchase other Subway® Cards, and is not redeemable for cash except as required by law. The Subway® Card also may not be resold without VPS’s prior consent.
For complete Subway® Card Terms and Conditions click HERE
- Privacy Policies
VPS and CashStar may provide Subway® Card purchasers with information about the redemption status of Cards, and related matters.
- Risk of Loss
Ownership and risk of loss of Subway® Cards passes to the purchaser as soon as the Card is delivered to the designated shipping carrier or is transmitted by email. We are not responsible for lost or stolen Subway® Cards. If you have any questions, please see this site’s FAQ page.
- Subway® Card Customer Support
If you need assistance or have questions regarding any aspect of your purchase, ownership, or use of a Subway®Card, please contact Customer Support. So we may access your order, you will be asked to provide your order number or email address.
- Payment Methods
Subway® Cards purchased through this website may be paid for with a valid VISA, MasterCard, Discover, American Express card, or with PayPal.
- Purchaser Verification and Delivery Information
All orders of Subway® Cards are subject to a process that compares purchaser information provided through this site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Card order may be delayed until the discrepancy can be corrected.
If the date on which you want a Subway® Card delivered has passed and you have not received confirmation that the Card was sent, please contact Customer Support. So we may access your order, you will be asked to provide your order number or email address.
We are not responsible for Subway® Cards that are undeliverable or not received due to your failure to enter an accurate physical or email address for the recipient. Please check to make sure the physical delivery address or email address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her Card(s).
- Personalized Messages
If you wish to add a personal message to a Subway® Card, simply type your message in the Message field during the purchase process. Personal messages on Subway® Cards are limited to the space provided in the Message Field. There is no additional charge to add a personalized message to a Card.
We don’t read every message, but if we do find inappropriate, offensive, or otherwise objectionable messages, we reserve the right to cancel the order. Thanks for your cooperation.
- Photo Customization
When purchasing a physical Subway® Card, you have the option of uploading an image for display on the Card for an additional charge of $2.50.
When purchasing a Subway® eGift Card, you have the option of uploading an image for display on the Card at no additional cost.
We reserve the right to reject images which are inappropriate, offensive, or otherwise objectionable. We also reserve the right to reject images that infringe upon trademark or copyright law. By uploading an image for display on or in connection with a Subway® Card, you are representing and warranting that you are authorized to use any trademarked or copyrighted content, and you are granting VPS and CashStar a non-exclusive, royalty-free, worldwide license to use the image in connection with the creation of the Card.
Note: Any uploaded images which feature Subway® Logos, Cards, menu items, or other proprietary images must be approved prior to their use or distribution. This includes any custom Subway® Card art work and any supporting collateral or web materials. Custom Subway® Cards will automatically be reviewed against brand guidelines prior to production. Supporting collateral materials must be pre-authorized. To obtain pre-authorization, please email firstname.lastname@example.org.
- Resolution of Disputes / Limitations of Liability and Damages
Visit www.subway.com for complete Subway® Card Terms and Conditions regarding the resolution of disputes arising out of or relating to use of Subway® Cards, and the limitations of liability and damages applicable thereto. You should read those Terms and Conditions carefully. They require binding arbitration of most disputes instead of litigation in court, and affect legal rights that you may otherwise have.
By visiting this site, you also hereby agree and consent that any dispute with CashStar relating in any way to Subway® Cards shall be governed by the laws of Maine, without reference to any rules regarding conflicts of law, and shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500.00, in which case you hereby consent to exclusive jurisdiction and venue in such courts.
CASHSTAR, AND ITS AFFILIATES, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUBWAY® CARDS ORDERED THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A SUBWAY® CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
REGISTER. RELOAD. REUSE.
This Subway® Card can be loaded with a dollar value and used to purchase goods and services at participating Subway® restaurants in the U.S. and Canada, and certain online venues. The Card may not be used to purchase other Cards and is not redeemable for cash except where required by law. The prepaid card balance never expires, nor are any fees charged in connection with its use. Check your balance at subway.com or call 1-877-697-8222. The remaining balance on lost, stolen, or damaged Cards will be replaced only if the Card has been registered and proof of purchase is provided. To register your Card, and for complete terms & conditions, visit subway.com. Use of this Card constitutes acceptance of those terms and conditions.
This Subway® Card can also be used in conjunction with the Subway® MyWay™ Rewards program. For more information and applicable terms and conditions, visit subway.com.
Subway® is a Registered Trademark of Subway IP Inc. ©2019 Subway IP Inc.
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